Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates & Methods Shipping costs are calculated at checkout based on your location, package weight, and dimensions. We ship via USPS, UPS, and FedEx depending on the size and destination of your order.
Due to the handcrafted nature and weight of our wood products, shipping rates may vary. Larger items such as shelves and wall signs may incur higher shipping costs.
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Shipping We ship to select international markets. International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient.
International shipping times vary by destination and typically range from 7-21 business days.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.
Packaging Each piece is carefully packaged to ensure it arrives safely. Our wood products are wrapped and cushioned to protect against damage during transit.
Damaged or Lost Packages If your order arrives damaged or goes missing in transit, please contact us within 48 hours of delivery (or expected delivery date) at [your email]. We'll work with you and the carrier to resolve the issue.
Questions? For shipping inquiries, please contact us at powellcreekcustomworks@outlook.com